Shipping Policy

Product Appearance 

The images of the products on the (desktop or mobile) website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your screen's display can accurately display the color of the products. Your products may vary slightly in color from those images. 

Processing Guidelines 

All products on the website are subject to availability and payment being received before your order is processed. We will contact you if the products you have ordered are out of stock, or if additional identification is needed for credit card verification

Undeliverable and Refused Packages 

In the event that your order delivery is rejected for any reason or considered undeliverable because of an invalid shipping address. We are not responsible for packages that have been lost, stolen or miss-delivered.

Inspection 

You are required to inspect the delivered products once you receive your order and ensure that the products are "as expected" condition. In the event they are not in an "as expected" condition, please mail to robynyt24@gmail.com as soon as possible, with all necessary information (order, contact details and problem description) and including photographic proof. 

Shipping Errors or Damaged Products 

We are committed to selling only high-quality products. If you have received a wrong or damaged product, please contact us within 48 hours of receiving the order to be eligible for a free exchange with a new, similar product or refund. In the case of a refund, we will be able to issue your full refund within 5 days of us receiving the wrong or damaged product. 

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central government or other competent authorities.

Delivery Time Frame and Fees

All orders shipped to addresses in the United States are shipped via UPS, USPS, and FedEx (whichever options are available). Shipping times vary based on destination. You should see a carrier delivery estimate at checkout and upon recieving a tracking number.

We do NOT take responsibility for arrangements being delivered to other locations such as (hotels, restaurants, recipient's work location etc) other than recipient's home due to customer's requests. We also do not take responsibility on how customers handle the arrangement after it's been delivered.

Other Questions About Shipping?

If you have any questions about your order contact  us Monday - Friday: 8am to 5pm EST 

EMAIL: robynyt24@gmail.com